Follow these steps to register for a personal account in the Pluxee Shop:&nbsp;Step 1: Click Sign Up from the homepage of the Pluxee Shop website.&nbsp;Step 2: Create your account through Pluxee Connect by providing and confirming your email address. A verification code will be sent to the email you provided.Step 3: Input the verification code sent to your email address. The code will only be valid for 5 minutes.Step 4: Create a password. Your password should contain at least 8 characters, 1 special character, 1 letter, and 1 number.Step 5: Proceed to your Pluxee Shop personal profile and fill out the needed details. Then upload a scanned copy of your ID and click “Save” to verify your personal account. Verification is completed within 2-3 business days. Once verified, Pluxee Shop will send you an email to confirm.

How do I register for a personal Pluxee Shop account?

Follow these steps to verify your Pluxee Shop Personal account:Step 1: Go to your ‘Personal’ profile.Step 2: Fill out the form and provide the following information:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Place of birth·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Nationality·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Birthdate·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Phone Number·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Nature of work·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Source of funds·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complete Address·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Zip CodeStep 3: Upload one (1) valid ID (Driver’s license, SSS ID, UMID, Passport, PRC ID, Foreign Passport, and Foreign-issued driver’s license).Once submitted, Pluxee Shop will review the information and the document you submitted. Your account will automatically become “fully verified” once approved.&nbsp;TIP: Your account name and ID should match to get verified.

How do I change the status of my Pluxee Shop Personal account to “fully verified”?

No. For the security of all buyers, accounts go through verification before being able to order.&nbsp;Having a fully verified account lets you enjoy all the features of our website and have a simple and easy shopping experience.

Can I order Pluxee Gifts even without verifying my account?

<ul><li>Pluxee Gift credit&nbsp;– a Pluxee Gift that can be sent to the recipient’s mobile phone and accessed via the Pluxee app. It can be used for partial redemption, up to the last centavo. It is accepted in over 10,000 merchants nationwide with various ways to redeem (in-store, online via e-commerce merchants, or via call-to-deliver)</li><li>SM Gift Pass Choice credit – the digital form of the SM Gift Pass, this gift can be sent to a phone and accessed via the Pluxee app as well.&nbsp;It’s accepted at SM stores, SM markets, and SM affiliate stores nationwide that can be redeemed for partial redemption.</li><li>Pluxee Gift code – a Pluxee Gift that comes in fixed denominations and can be sent to the recipient via SMS or email. Pluxee Gift codes are accepted in over 6,000 merchants nationwide including food, grocery, fashion, health &amp; beauty, home improvement, and electronics &amp; gadgets.</li><li>SM Gift Pass Choice code - SM Gift Pass Choice comes in codes that can be sent&nbsp;and received via SMS or email. These are ready-to-use and non-expiring and accepted at SM Stores and&nbsp;affiliates.</li></ul>

What are the different types of Pluxee Gifts that I can buy and what are their differences?

Here’s how you register and verify your account in Pluxee Shop:Step 1: Click ‘Sign Up’ from the homepage of the Pluxee Shop website.&nbsp;Step 2: Create your account through Pluxee Connect by providing and confirming your email address. A verification code will be sent to the email you provided.Step 3: Input the verification code sent to your email address. The code will only be valid for 5 minutes.Step 4: Create a password. Your password should contain at least 8 characters, 1 special character, 1 letter, and 1 number.Step 5: Proceed to your Pluxee Shop personal profile and fill out the needed details.&nbsp;Verification is completed within 2-3 business days. Once verified, Pluxee Shop will send you an email to confirm.To receive official receipts for your corporate purchases, kindly create a business account.

How to register and verify your account in Pluxee Shop?

To create your Business Account, follow these steps to register for a business account in Pluxee Shop:&nbsp; Step 1: Click Sign Up from the homepage of the Pluxee Shop website.&nbsp;Step 2: Create your account through Pluxee Connect by providing and confirming your email address. A verification code will be sent to the email you provided.Step 3: Input the verification code sent to your email address. The code will only be valid for 5 minutes.Step 4: Create a password. Your password should contain at least 8 characters, 1 special character, 1 letter, and 1 number.Step 5: Proceed to your Pluxee Shop and fill out the needed details under Business Profile. Then upload a scanned copy of the needed documents and click “Save” to verify your business account. Verification is completed within 2-3 business days. Once verified, Pluxee Shop will send you an email to confirm.

How do I register for a Pluxee Shop business account?

All Pluxee Gifts are not convertible to cash.&nbsp;

Are Pluxee Gifts convertible to cash?

Follow these steps to order Pluxee Gifts here at Pluxee Shop (shop.pluxee.ph):Step 1: Choose your desired Pluxee Gift, add them to the cart, and input the amount. You can order a minimum of PhP500 Pluxee Gifts, exclusive of the service fee.Step 2: Choose the type of order if it’s Personal or Business.Step 3: Go to your Cart and click ‘Checkout’.Step 4: Review your summary of orders, then click ‘Continue’.Step 5: As an option, add your Personalized Message. A PhP5.00 additional fee will be applied for each recipient.Step 6: Manually input or import the list of your recipient/s’ email or SMS number.Step 7: Select your payment method.

How do I order and send Pluxee Gifts?

Follow these steps to verify your Pluxee Shop Business account:Step 1: Go to your ‘Business’ profile.Step 2: Fill out the form and provide the following information:Company Profile·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Company Name·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Industry·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Subcategory·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Company TIN Number·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;No. of employees·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Company Address·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Company Phone Number·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Tax Position Contact Person ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Email Address·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complete Name·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Designation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Department·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contact Number Step 3: Upload a clear PDF file of the Certificate of Registration and valid ID of company representative.&nbsp;Once submitted, Pluxee Shop will review the information and documents you submitted. Your account will automatically become “fully verified” once approved.

How do I change the status of my Pluxee Shop Business account to “fully verified”?

<ul><li>Pluxee Gift credits and SMGP Choice credit via app have no expiration date.</li><li>Pluxee Gift code (via SMS/Email) and SMGP Choice (via SMS/Email) code need to be revalidated if unused after the revalidation date</li></ul>

Do the Pluxee Gifts expire?

&nbsp;All Pluxee Shop orders must be worth at least PhP500.00

What is the minimum order required in Pluxee Shop?

No. For the security of all buyers, accounts go through verification before being able to order.Having a fully verified account lets you enjoy all the features of and have a simple and easy shopping experience.

For Pluxee Gift credits and SMGP Choice credits, choose to pay by generating a GC code or scanning using a QR code via the Pluxee appPay using a GC code:<ol><li>Select the Pluxee Gift you will use on your Pluxee app.</li><li>Tap ‘PAY’ on the Home Screen of your Pluxee app.</li><li>Tap ‘GC Code’. Enter the exact amount of your transaction.</li><li>Tap ‘Generate Code’.</li><li>Present the generated barcode to the cashier within 5 minutes.</li></ol>Pay using a QR code:<ol><li>Select the Pluxee Gift you will use on your Pluxee app.</li><li>Tap ‘PAY’ on the Home Screen of your Pluxee app.</li><li>Tap ‘QR Code’. Scan the merchant’s QR Code using the app.</li><li>Enter the exact amount of your transaction.</li><li>Swipe to pay. A dancing receipt will appear to confirm the successful transaction.</li></ol>For Pluxee Gift codeSimply present the Pluxee Gift code received via SMS or email to the partner merchant. Our partner merchants have been properly trained to accept and process the Pluxee Gift code.

How do I use my Pluxee Gift to pay?

Yes, successful orders of verified Business accounts will have receipts under the name of their company.&nbsp;

Can I have my official receipt (OR) and acknowledgment receipt (AR) under the name of my company?

No, you can only check out one Pluxee Gift per transaction.

Can I check out different Pluxee Gifts?

Kindly refer to the link, for the complete list of Pluxee Gift credit and code merchants: <a href="merchantlocator.pluxee.ph" rel="noopener noreferrer" target="_blank">merchantlocator.pluxee.ph</a>SMGP Choice credits merchants include the following :• ACE Hardware• Baby Company• Brownies Unlimited• Crate &amp; Barrel• Crocs• Forever 21• Innisfree• Kultura Filipino• Levi’s• Miniso• Our Home• Pet Express• Savemore• Simply Shoes• SM Mindpro• SM Store• SM Hypermart• SM Supermarket• Sports Central• Surplus• The Body Shop• Toy Kingdom• Under Armour• Uniqlo• Waltermart Department Store• Waltermart Supermarket

What Merchants accept Pluxee Gifts?

Yes. Buyers residing outside the Philippines can place orders and send Pluxee Gifts to recipients in the Philippines.&nbsp;You can buy Pluxee Gifts as long as you can access the Pluxee Shop website, just make sure that the recipient of the Pluxee Gift has a Philippine mobile number and is in the Philippines in order to receive and use them.

Can I send Pluxee Gifts even while I am abroad?

No. Pluxee Gifts are only honored and accepted by partner merchants in the Philippines. Pluxee Shop only distributes to recipients in the Philippines.

Can I send Pluxee Gifts to someone outside of the Philippines?

Partial redemption means that you do not need to spend all of your Pluxee Gifts in a single transaction or one redemption of your chosen reward. You may pay the exact amount, up to the last centavo, when using Pluxee Gift credits and SMGP Choice credits in the Pluxee app

What does partial redemption mean?

Yes! You can send Pluxee Gifts to multiple recipients. You can manually input the recipient details or do a bulk upload using the CSV template that may be downloaded on the Distribution page.Pluxee Gift credits will be sent to the Pluxee app that can be downloaded for free in Google Play Store or Apple App store while Pluxee Gift code will be received either through email or Philippine SMS number.

Can I send Pluxee Gifts to multiple recipients?

Your recipients are notified that they have received Pluxee Gifts via SMS and/or email. If you buy Pluxee Gift credits, they will receive instructions to download the app.&nbsp;The Pluxee Gifts will be reflected on their app once they register successfully.&nbsp;

How will my recipient receive the Pluxee Gifts?

Each Pluxee Gift has an applicable service fee that is automatically calculated upon checkout. But don’t worry, the service fee gets smaller and smaller the higher your order amount is. Plus, you get an additional discount via direct-to-bank payment. We also have seasonal discounts and freebies for you to enjoy.

Are there additional charges when I order online?

Recipients who are not registered in the Pluxee app will be notified via SMS and email that they have received Pluxee Gifts from you. They will also be prompted to download the free Pluxee app to use the Pluxee Gifts.&nbsp;&nbsp;

How will my recipients receive the Pluxee Gifts if they are not registered Pluxee app users?

You can pay for your orders through any of the following channels:<ul><li>Pluxee Direct to Bank Deposit- BPI, BDO, Unionbank, and Maybank</li><li>Credit/Debit&nbsp;card - Visa and Mastercard</li><li>Digital Wallets - Gcash, BPI, 7-Eleven, and GrabPay</li><li>Online Banking (Dragonpay) - BDO, Metrobank, Chinabank, Landbank, Maybank, PSBank, RCBC, Robinsons Bank, UnionBank, BPI, Bank of Commerce, Coin.PH, Bitcoin, PayMaya, QRPH, Security Bank, Gcash, and Moneygment</li><li>Over-the-counter (OTC) bank deposit (Dragonpay) - BDO, Metrobank, AUB, Chinabank, East West, Landbank, PNB, RCBC, Robinsons Bank, Security Bank, Unionbank, BPI, and i2i Rural bank</li><li>Over-the-counter (OTC) non-bank deposit (Dragonpay) – CVM Pawnshop, PeraHub, SM Bills Pay, Cebuana Lhuillier, M. Lhuillier, USSC, ECPay, Palawan Pawnshop, Robinsons, Tambunting Pawnshop, and Villarica Pawnshop</li></ul>

How do I pay for my order/s?

Step 1: Download the Pluxee App from the Google Play Store or App StoreStep 2: Tap on Get Started and enter the mobile number to be registered.Step 3: Enter the OTP received to authenticate the mobile number. The OTP is valid for only 10 minutes.Step 4: Fill out your name and nominate a password for your account.Step 5: Input your email address and tap verify.Step 6: Enter the verification code sent to your email and press continue to save your profile.Please check on the journey in the video as both mobile and email are required in the registration.&nbsp;

How do I register in the Pluxee app

It is best to contact your issuing bank if they have corresponding credit card surcharges. Pluxee Shop will only bill you for your total purchase.

Will there be credit card surcharges?

Yes. Just forward or share the code by forwarding it.

Is my Pluxee Gift code (via SMS/Email) transferrable?

Pluxee Shop transactions are billed in Philippine Peso (PhP). Your credit or debit card company will charge the equivalent amount in your currency according to the exchange rate of your issuing bank at the time of bank processing. Pluxee Shop shall not be responsible for the actual conversion rate of your charges.

In what currency will I be billed?

Yes! There is no limit on the number of Pluxee Gift code (via SMS/Email) you can use per transaction.&nbsp;

Can I use multiple Pluxee Gift codes (via SMS/Email) in one transaction?

All orders are processed once payment is confirmed. You will receive an email notification once your payment is successful.

When will my order/s be processed?

No, the Pluxee Gift code (via SMS/Email) amount should be fully consumed in one transaction. No change&nbsp;or&nbsp;sukli&nbsp;will be provided if the full amount is not consumed.

Can I use one Pluxee Gift code (via SMS/Email) multiple times until it runs out?

You can visit the ‘Orders and Tracking’ section of your account for real-time checking of your order status.

How do I know and confirm if my order is already processed and distributed?

The Pluxee Gift code needs to be revalidated if unused after the revalidation date.&nbsp;

Is there an expiration date for the Pluxee Gift code?

You can no longer edit or change your order after you have paid.

Can I still change my order after I checkout?

Simply follow these steps:<ul><li>Send a screen capture of the Pluxee Gift code via email to&nbsp;<a href="mailto:support@care.pluxee.ph" rel="noopener noreferrer" target="_blank">support@care.pluxee.ph</a></li><li>A customer service representative will ask you to fill out a revalidation request&nbsp;form and validate the authenticity of the Pluxee Gift code</li><li>Once approved, you will then receive a confirmation message via email or SMS&nbsp;that your new Pluxee Gift code has been sent to you</li></ul>

How do I revalidate my Pluxee Gift code (via SMS/Email)?

Just visit the ‘Orders and Tracking’ section of your account and look for the OR/AR that is available for download. A proforma invoice will be provided in case the OR/AR number is not yet available.

How will I receive my official receipt (OR) and acknowledgment receipt (AR)?

Yes.&nbsp;&nbsp;Pluxee Gift codes (via SMS/Email) may be converted into Pluxee Gifts credits in the Pluxee app.Here’s how:<ol><li>Download the FREE Pluxee App on Apple’s App Store or Google’s Play Store.</li><li>Register your Name and Mobile Number.</li><li>An OTP will be sent to your nominated mobile number for verification</li><li>Tap Convert Pluxee Gift code (via SMS/Email) on the home screen.</li><li>Enter the Pluxee Gift code (via SMS/Email)</li><li>You will see your updated balance on the home screen of the app once successful.</li></ol>

Can the Pluxee Gift code (via SMS/Email) be converted to Pluxee Gift credits (via app)?

Contact our Customer Service Team via e-mail at <a href="mailto:inquiry.shop@notifications.pluxee.ph" rel="noopener noreferrer" target="_blank">inquiry.shop@notifications.pluxee.ph</a>, Mondays to Fridays from 9:00 AM to 6:00 PM PST (Philippine Standard Time).&nbsp;No cancellation fees apply.&nbsp;Take note that once an order has been distributed or received by the recipient, it will be considered final and cannot be canceled.&nbsp;

How do I cancel my order?

<ul><li>Personal orders paid from 12:01 am to 12:00 pm will be processed and distributed on the same day, while personal orders paid from 12:01 pm to 11:59 pm will be processed and distributed on the next business day. </li><li>Business Orders will be distributed in 2 days. Rest assured that once your order is distributed you will receive a notification from Pluxee Shop.</li><li>All paid orders made on holidays and weekends will be processed on the next business day.</li></ul>

Got questions? We are here to help.